Frequently Asked Questions
Everything you need to know about shopping pre-loved fashion at 2nd STREET.
How do you ensure the authenticity of your designer items?
Our expert buyers undergo rigorous training to authenticate every luxury item. We inspect stitching, hardware, date codes, and materials to ensure all products are 100% genuine.
What is the condition of the items sold?
Each item is assigned a condition rank from S (New/Unused) to D (Heavy Wear). Detailed descriptions and photos pinpoint any specific flaws so you can shop with confidence.
What is your return policy for online orders?
We offer a 7-day return window for online purchases if the item does not match the description or if there is an undisclosed defect. Items must be returned with the original security tag attached.
How long does shipping take?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days depending on your location and the selected carrier.
Can I sell my clothes to 2nd STREET online?
Currently, our 'Buy-Back' service is only available at our physical store locations. You can bring your items in-store for an immediate appraisal and payout.
Do you offer international shipping?
At this time, we only ship to addresses within the contiguous United States. We are working on expanding our shipping capabilities to more regions soon.